@Pavel @Coin Staff should never be required to train or educate their players on how to improve their behavior. Staff is busy staffing, for sure.
I do think there is a difference between a player doing something bad and being a toxic player. Toxic players deserve nothing and should instaban. Toxic players are problematic OOCly (like paging harassment for TS). Someone here said that toxic players usually know they’re toxic (often because they’ve been banned before), and I think that’s true. A lot of workplace analogies have been made here, and in my suit and tie corporate office world, I can attest that when a person gets fired, MOST of the time, they aren’t surprised because they know they did a thing.
Sometimes, a player just makes a bad decision but their OOC behavior has been good. I think in those cases a small explanation feels respectful. To those players, I also would consider giving them a “Hey, stop X behavior” warning/conversation as opposed to moving immediately to the boot.