Ideally, every staff member should also be a player. However, not everyone is very active RP-wise, and that’s okay. What’s really important is that they’re active in the community, that they’re visible. Whether they RP, or prefer to hang out on chat, or are always around for questions – that’s not so important which one it is. What really moves things is that players see them, hear them, and get to know them.
Staff that is essentially faceless authority figures invite abuse and fuckery from players who don’t identify with them as fellow hobby nerds. Staff that have faces and are the next guy over – not so much. At least not from the ordinary types – there’s always the occasional malignant creep, and no amount of good PR fixes those.
