There is a lot more information I think is needed to really assist, mostly because depending on what software and services you’re already using, there may already be several ways this can be done. Without knowing more, here is some random info that may help point you in the right direction:
Email Parsing Services:
Mailgun (Inbound Routes) - parses incoming emails, extracts data, sends to webhooks
SendGrid (Inbound Parse) - similar functionality
Postmark (Inbound Processing) - clean interface for email-to-webhook
Amazon SES (with Lambda) - AWS solution for email processing
Workflow Automation Platforms:
Zapier - can trigger on new emails, parse content, update records
Microsoft Power Automate - especially if you’re using Office 365/Outlook
Make (formerly Integromat) - more complex automation workflows
n8n - open-source workflow automation
CRM/Database Integrations:
HubSpot - has built-in email-to-record functionality
Salesforce - Email-to-Case feature does exactly this <–
Airtable - can receive emails and parse them into records
Notion - has email-to-database capabilities
DIY Solutions:
Google Apps Script - if using Gmail/Google Workspace
Microsoft Graph API - for Office 365 environments
IMAP + Python/Node.js scripts on a server