@Yam said in Tough Calls:
I’d like to hear some experiences from staffers that have had to make the tough call to ban what they’d consider problematic players, or players that were simply not a good fit.
Hi.
I used to be a very evidence-based staffer. When I was on Firan’s player management staff, we would create logs, records, have observers that would follow people around and stalk them, and all of this shit was normalized. You had to create a legal case for banning someone.
That informed my approach for years. Then I saw on Arx that you don’t HAVE to do this, and it was like the heavens opened and I saw the light.
What factored into your decision?
I’m pretty unashamedly vibe-based now. If someone gives me bad vibes, then I don’t fucking have the time for this. My ass is tired. It’s 2025.
How did you approach it? Did you consult with other staffers?
I tend to staff in groups. When someone gives me bad vibes, I flag it immediately to the group. I’m usually one of the first people in the group to flag someone, so often I get told to wait – but I don’t think there has been a case on recent games where I flagged someone that we didn’t end up later banning, or else they distanced after a warning.
Once someone gives me bad vibes, I tend to watch them a bit more critically. However, it’s not a case where I’m building a case against them with documented evidence. I’m often the person who actually confronts the person and bans them, bc my anxiety is so medicated, or else I just feel more confident in the fact that I do have the power in that situation.
I mean, that’s real. I can’t lie. I have the power to decide where I want to spend my energy, and I don’t want to spend it on them. So I ask them to leave.
Did you receive any backlash? Did you set aside time to discuss the ban with them or did you simply notify and ban?
I don’t recall receiving much backlash from other players about any bans. I am somewhat sensitive to the fact that I might not receive public backlash on this forum, either, because I am a mod here. I plan to resign as a mod the next time I run the game, because it does feel a little squidgy to me.
I have received backlash for some policies I pushed for: particularly policies around avoiding oversharing on public channels. I’ve been called ableist, etc. But not for a ban.
I don’t tend to discuss bans with players being banned. It’s very much a ‘you have 15 minutes to grab anything you need, goodbye.’ I don’t feel it’s a good use of my time and energy to engage in prolonged discussion.
I do sometimes receive backlash in that time from the player being banned, where they get on public channels to protest rather than speaking with me privately. That’s their choice.
Did you issue warnings?
I have cautioned people on behavior that could, if not corrected, eventually lead to a ban, so I GUESS I issue warnings, but not in the manner I used to. We used to have this idea that someone had to have three strikes of warnings before they would be banned. Thank god I don’t do that anymore.
Did it result in a healthier atmosphere, a worse atmosphere, or something else?
I’m reluctant to answer this question. I think we are somewhat blind to the results of our actions. I’d be more interested to hear how players would answer this.
It resulted in less stress for me, though.