I have no issue with the idea of realizing that you’ve gone in the wrong direction and want to wipe the slate to start over. I can see the reason of wanting to, especially if you have a theme that’s capable of handling it. So in essence if everyone see the direction a game is going in isn’t good and wants to start over, I don’t think there’s anything wrong with that. Maybe just call it Concordia 2 or something that separates itself and go for there.
I think the only thing that I honestly disagree with is just outright saying “We’re not answering story related requests”. Now if this applies to any story request going forward, fine. I get that. But at least give the players that have already put one in some sense of closure.
Other than that one criticism, best of luck wherever they go with the game.